Terms of Service

1. Account Registration

To utilize certain marketplace functionalities, you must create a customer or vendor account. You are responsible for safeguarding your login credentials and maintaining the accuracy of the email and phone details you provide. Vendor accounts are subject to verification and approval.

2. Escrow Protection & Buyer Guarantee

When a customer purchases an item, payments are held securely in a platform escrow system. Funds are released to the vendor only after the order delivery state is updated to **delivered** and confirmed by the customer, or upon the expiration of the dispute window.

3. Vendor Responsibilities & Payouts

As a registered vendor on Ojekang Systems, you agree to:

• Provide accurate item descriptions, photographs, and price options.
• Ship orders within 24 hours of customer confirmation.
• Maintain valid bank credentials for automated payout transfers. Payouts are made directly to your linked account after escrow release.

4. Disputes & Returns

Disputes must be raised within 7 days of delivery. Buyers must use the official dashboard dispute action to declare defects or items not as described. Our support team acts as an arbitrator to resolve disputes fairly based on transaction evidence.

5. Termination & Suspension

We reserve the right to suspend or terminate any user account (customer or vendor) that engages in fraudulent transactions, lists prohibited items, bypasses escrow holds, or violates any part of these Terms of Service.

6. Modifications

We may revise these Terms from time to time to align with payment policies, legal regulations, or feature updates. Continued use of the platform constitutes agreement to the updated Terms.