Help & Support Center

Find answers to frequently asked questions, guidelines, and self-service solutions.

Orders & Shipping

You can track your order status instantly on our Order Tracking page using the order number and email address associated with your purchase.

Delivery typically takes 1–3 business days for orders within major cities (like Lagos, Abuja, and Port Harcourt) and 3–5 business days for other regional locations across Nigeria.

To change your shipping address, please contact our support team immediately via Live Chat or WhatsApp. If the package has not left our dispatch hub, we will update the address for you.

Payments & Security

We accept payments through Paystack. You can pay securely using Visa, Mastercard, Verve cards, or bank transfer.

Yes, completely. We do not store your credit card information. All transactions are securely processed and encrypted by industry-leading payment gateway (Paystack), which complies with PCIDSS standards.

Returns & Refunds

We operate a 7-day return policy for defective or incorrect items. Please refer to our detailed Return Policy page to check eligibility and learn how to initiate a return.

If you received a defective item, sign in to your account, go to My Orders, select the order, and click 'Dispute' to request a refund or exchange. Alternatively, raise a support ticket or speak to a support representative.

Selling on Ojekang

You can launch your digital storefront by registering a Vendor account on our Vendor Signup page. Fill in your store name, business state, description, and bank account for payouts. Your storefront will be approved within 24 hours.

Vendor payouts are processed securely through bank transfer to the bank details registered in your account settings. Orders are held in escrow until successfully delivered to the customer to ensure platform trust.

Still need help?

Can't find the answer you are looking for? Get in touch directly with our support engineers. We are available 24/7.