Return & Refund Policy
We want you to be completely satisfied with your purchase. Read our return guidelines below to learn how we protect your orders.
1. Return Window & Eligibility
We offer a **7-day return guarantee** starting from the date your order is successfully delivered. To be eligible for a return, the product must meet the following criteria:
- The item must be in its original packaging.
- All accessories, user manuals, and free gifts must be returned.
- The product must show no physical signs of damage, modification, or personal customization.
- Security seals or plastic wraps must remain intact where applicable.
2. Non-Returnable Items
Certain items are excluded from our general return policy due to safety or hygiene reasons. These include:
- Software licenses, digital keys, and downloadable items.
- In-ear headphones or earbuds that have been unsealed.
- Items damaged due to negligence, power surges, or liquid spills after delivery.
3. Refund Options
Once your returned item is received, inspected, and approved by our quality control team, you can choose between:
- **Original Payment Method**: Direct refund to your bank account or card (takes 3–5 business days depending on bank processing).
- **Store Credit / Exchange**: Instant store credit to purchase any other item from the platform.
How to Return
Returns must be initiated through your user dashboard for proper tracking.
- Sign in to your account.
- Go to My Orders.
- Find the order and click **Dispute**.
- Fill out the dispute form with photos of the item.
- Submit and await review from support.
Need Help?
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