Ojekang

At **Ojekang Systems**, protecting your personal information and privacy is of utmost importance to us. This Privacy Policy describes how we collect, use, process, and disclose your information when you access our platform, use our payment escrow features, and purchase products from registered sellers.

1. Information We Collect

We collect information that you provide directly to us when creating a customer or vendor account, completing a checkout, or raising a support dispute:

**Personal Information**: Full name, email address, phone number, and delivery shipping addresses.
**Vendor Details**: Business state, description, store name, and bank payout information (bank name, account number, account name).
**Order Tracking Details**: Emails and order identification numbers used to fetch status updates.

2. How We Use Your Information

Your information is processed to ensure secure operation and marketplace safety:

To process your transactions, manage escrow holds, and initiate payout transfers.
To track packages, dispatch logs, and send real-time delivery notifications.
To detect, prevent, and resolve merchant disputes or payment fraud.
To authenticate support tickets and provide live customer support.

3. Sharing of Information

We do not sell your personal data. We only share information with verified third parties necessary to perform specific functions:

**Payment Processors**: Paystack to process secure payments.
**Delivery Partners**: Logistics providers to ship products to your physical address.
**Compliance**: If required by law, regulation, or to protect the safety and rights of Ojekang and its users.

4. Data Retention & Security

We employ industry-standard administrative, technical, and physical security measures to shield your data against unauthorized access, loss, alteration, or destruction. However, no transmission over the internet can be guaranteed to be 100% secure.

5. Contact Us

If you have any questions, feedback, or concerns regarding our privacy practices, please contact us via our Contact Page or email us at support@ojekang.com.